SAP CLOUD FOR CUSTOMER

Home SAP CLOUD FOR CUSTOMER

Course Content

C4C architecture

Project Scoping, Questionaire and implementation

Fine Tune activities

Org management, Territory Management

Activity Management (Telephone calls, email, task, activity) Leads Management

Opportunity Management Quotation Management Sales Orders

Business Roles and Authorizations

Service Module (Survey and tickets)

C4C UI configuration (extension and mashups) Integration with ECC through HCI

Code list mapping

Email and mobile integration

Data downloads